Order Cancellation Policy:

POONAM RAGHAV believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: • Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. • POONAM RAGHAV does not accept cancellation requests for perishable items like flowers, eatables etc.

Return Request Period: 

48-Hour Notification: To ensure we can properly assess any issues with the product, you must notify us within 48 hours of receiving the product. Requests submitted after 48 hours may not be accepted.

Damaged or Defective Products: If the product is damaged or defective upon arrival, the customer must provide an unboxing video showing the damage. This video is required to assess the situation and determine the appropriate action. The complaint must be submitted within 48 hours of receiving the product.

Missing Items: If any items are missing from the order, an unboxing video must be provided showing the contents of the package clearly. Notify us within 48 hours of receiving the order so we can investigate the situation and, if confirmed, we will issue a refund for the missing item(s) after our investigation. 

Refund Eligibility: 

Refunds will be processed for eligible returns based on the following criteria:

• Damaged or Defective Products: Upon confirmation of the damage or defect through the unboxing video, a full or partial refund will be processed.

• Missing Items: If we are unable to fulfill the missing item(s), we will issue a refund for the missing items.

Return Shipping

Customer’s Responsibility: The customer will be responsible for the cost of return shipping. We recommend using a reliable shipping service with tracking to ensure the safe return of the product.

Refund Process

Once the return is received and inspected, we will notify you about the approval or rejection of the refund. If approved, the refund will be processed and applied to the original method of payment within 7 days of approval.

Note: The refund will be issued only if the product is unused, undamaged, and in its original condition with the original packaging.

Non-Returnable Items:

Certain items may not be eligible for return or refund, including but not limited to

Products that have been used, opened, or damaged by the customer.

Products marked as non-returnable in the product description.